Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Mobile customers: the app will work on a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Media Connect app: Requires compatible iOS/Android mobile or tablet. However, if you’re on one of our 30-day rolling contracts you’ll need to pay an additional one-off flexi fee of £45. Virgin Media Set-up Fee: There’s an activation fee of £35.
Virgin Media Installation: Technician installation fees may apply on certain packages or bundles (starting from £30 for standard install). Virgin Phone installation will take longer. Virgin Media QuickStart: Only available for broadband to properties that are currently serviceable and have had Virgin Media services previously. Call costs from other networks and mobiles vary.
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See, sky.com and bt.com for full details of each provider’s products and services.įor details about how much it costs to call our team from a Virgin Media home phone, visit /callcosts. Weather: Satellite and aerial signals can be affected by extreme weather. SIM: Separate contracts and terms and conditions apply to your broadband and mobile services. Virgin Media Equipment remains property of Virgin Media. Inclusive servicing/repairs: Excludes misuse/mistreatment and accidental damage.
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Your first Virgin Media bill includes the charge for the month you join Virgin Media (from the day you join), plus one month in advance. If you choose a paper bill, we may charge you an additional amount for this service, which we will tell you about when you request the change. You may choose to receive a paper bill instead. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. Services and installation of equipment may vary subject to government advice on COVID19 For the full terms and conditions please click here.
You can find more details on the early disconnection fee and process by visiting the Legal Stuff section of the website here. The Virgin Media network does not cover all of the UK – please use our postcode checker here to check availability. If you cancel during the minimum period, you may need to pay an early disconnection fee, including when you move to a property outside of the Virgin Media Network area – this is because you will be asking to cancel your services early. Please check your basket for details of the minimum period that applies to the services you have chosen. Virgin Media call this a minimum period, minimum term or minimum commitment period but they mean the same thing. When you take any services from Virgin Media you will be committing to taking that service for a minimum amount of time (e.g., 18 months). A minimum period applies to the services, please check basket for details. Subject to survey, network capacity and credit check. SERVICES ONLY AVAILABLE IN VIRGIN MEDIA NETWORK AREAS. SEPARATE CONTRACTS AND BILLING APPLY TO VIRGIN MEDIA AND O2 SERVICES Your price will not increase during the minimum period except for broadband only packages. Virgin Media’s fastest, most reliable WiFi ever, due to enhanced WiFi signal from Hub.
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